Training, Programs & Development

SMT-C4 - Operations Management

February 1, 2018 to April 26, 2018
Thursdays, 7:00 p.m. - 9:00 p.m.
Aurora College, Yellowknife, NT, 5004 - 54th Street, X1A 2R6
Supply Chain Management Association Northern Territories
Event Type: 
Training & Professional Development
Bonita Nowell (867-920-3039 or

Operations management is the art and science of ensuring that goods and services are created and delivered successfully to customers. This course will cover the basic aspects of this field of study at the tactical level.  The goal of this course will be to help participants understand that the selected operations process determines many of the capabilities of the organization and cannot be changed easily.

The focus of this course is on matters of tactical significance to operations management staff who would be employed at factories, warehouses, and service operations. The Lessons in this course are interrelated. Attendees will discuss how operations managementimpacts their organization and supply chain.  Participants will learn how strategic level decisions impact managers in manufacturing and service operations.  and finally a look at the design and flow of information — taking the product transformation or service rendering process from forecast to delivery.

Instructor: Art Durkee

Upon completion of this module, candidates should be able to:

  • Explain operations management responsibilities in the organization and within their respective value/supply chains.
  • Describe quality and outline the various quality management programs.
  • Understand how operations management strategies are linked with goods and service processes within facilities to achieve a competitive advantage.
  • Describe the importance of a forecast and its process. Understand how the forecast results are managed within the organization by varying inventory levels and by amending AP, MPS, MRP, and scheduling for both goods and services.
  • Understand resource management and operations scheduling in the context of the participant’s organization.

Click here to register.

Click here to download the SMT Education Handbook.